Cecilia Flores
3 episodes
Questions Cecilia Flores answered
AI service agents are automating after-sales activities such as product guidance, delivery updates, returns, add-on recommendations and escalation to human support. This gives customers a continuous, personalized service channel with round-the-clock responsiveness.
AI supports data-driven assortment decisions, improves demand forecasts, reduces overstocks and stockouts, and helps optimize pricing, promotions, and shelf execution. These capabilities can release working capital, protect sales, and improve product availability.
Retail Trends 2025 | LEAFIO AI3:04 · with Victor Hart
Retailers should define business goals and realistic success criteria, improve underlying processes first, begin with a limited pilot, and scale only after testing. Success also depends on cross-functional collaboration, careful vendor selection, engaged leadership, KPI monitoring, and continuous feedback.
Retail Trends 2025 | LEAFIO AI35:53 · with Ana Erma
In Cecilia Flores's words
“What used to require days of manual analysis and coordination now happens in seconds, and this level of prediction is becoming a competitive advantage.”
“Here we are not talking about just the technology, but a process and a business transformation.”